Refund policy

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If you’re not, we’re here to help. Please read our Return & Exchange Policy below.

1. Return Eligibility

• At -Wtfit.in, we strive to provide the best experience to our customers. However, please note that we do not offer cancellation, return, refund or replacement once the payment is made unless specified otherwise.

Cancellation Policy

• Once a payment is made through, it can be cancelled within 1 hour of purchase. Simply contact us at hello@wtfit.in

No Refund Policy:

a. We do not provide refunds for products or services purchased.

b. All sales made are considered final, and no refunds will be issued.

No Exchange Policy:

Our products are made on order so there will be no exchanges provided for any reason (such as sizing issue we encourage you to go through the size chart before purchasing for best fitting)

Sizing:

 Please check our size charts before ordering for achieving the best fit. (Please note that sizes can be +/-0.5 inches)

Exceptional Circumstances:

a. In rare cases where there is a genuine error or technical issue resulting in an incorrect payment, please contact our customer support within 3 days from order delivery date for assistance.

b. We will review such cases on a discretionary basis and may provide a resolution at our sole discretion.

c. In rare cases where one receives a damaged, wrong or missing products we will be willing to issue a replacement or refund according to our preference if only we are provided with the complete uncut unboxing video.

d. For any grievances, you can reach out to us via email at hello@wtfit.in

2. Damaged or Tampered Packaging

• Rejection of Delivery: If the packaging is damaged or tampered with, reject the delivery immediately. This is the only acceptable action in such cases.
• Accepted Damaged Delivery: If you have already accepted the delivery and noticed damage later, please send us a video or photos of the packaging before and after unpacking it within 24–48 hours of delivery. This is necessary to assess the issue.
• Product Damage: If there are any cuts or holes in the apparel, we will need confirmation that the packaging was intact. Please provide a video or photos of the intact packaging within 24–48 hours of delivery.

3. Refunds (if applicable)

• Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.
• If your return is approved, your refund will be processed with in 2-3 business days and a credit will be applied to your original payment method (e.g., credit card) within a 7-10 days, depending on your payment provider.

(All the conditions mentioned above in return eligibility should be met for returns)

4. Late or Missing Refunds (if applicable)

• If you haven’t received your refund yet:
• Check your bank account again.
• Contact your credit card company—it may take some time before your refund is officially posted.
• Contact your bank—there could be some processing time before your refund shows up.
• If you’ve done all of this and still haven’t received your refund, please email us at hello@wtfit.in
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5. Exchanges (if applicable)

• We only replace items that are defective or damaged. If you need to exchange an item for the same product, please email us at hello@wtfit.in
• Replacement items are shipped within 2-3 business days after approval.
• Delivery can be expected within 5-7 business days, depending on the location.

The customer has to pay the shipping charges back & forth under return/exchange policies. 

By placing an order, you agree to these terms and conditions.

We want your shopping experience with us to be seamless, so please don’t hesitate to reach out to us with any questions. For all return or exchange inquiries, contact us at hello@wtfit.in